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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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glenn mckinney

June 7, 2024

5  out of  5 rating by glenn mckinney
"For more than 8 years, Mike and Deanna have done a fantastic job of servicing consumers and taking care of their requirements. All members of the staff are very professional and prompt while working with clients, paying special attention to details to offer an excellent client experience."
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Michael Primeau

June 4, 2024

5  out of  5 rating by Michael Primeau
"Committed to providing great service and guidance to all your insurance needs."
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Kelvin Weeks

May 10, 2024

1  out of  5 rating by Kelvin Weeks
"As another Insurance agent, it’s sad to say that today I experienced one of the worst interaction any person can imagine. We called Jeff to cancel one of his client’s insurance effect May 20th and he got very pugnacious saying he would have to cancel the policy the day requested. This is wrong. Especially when the client is paid up until May 29th. The then continues to shout at us saying he runs his business different. When he notices that I'm an agent and know the rules, then he states that there's no "beef" and asks if I wanted to cancel today May 10th, effective May 20th. Which is what we requested in the first place. Instead of helping us, he hangs ups. We called another rep at the call center and explained to her what happened, and she could not believe it. Come to find out, the client had previously requested her renter’s insurance to be cancelled on May 5th and he told her he couldn’t, and she would have to pay for May then he would cancel it in June. Another LIE. He is taking advantage of people who don't know better, and this is very unfair! The client is an elderly woman and if I was not on the call with her today, she would have been exploited again. Please be careful when dealing with this agent!"
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Andrew Peacock

March 5, 2024

5  out of  5 rating by Andrew Peacock
"Jeff is always responsive to calls. He gets back quickly with full answers. Would recommend him to others."
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John Meece

March 5, 2024

5  out of  5 rating by John Meece
"Jeff is so helpful and so informative. He is so thorough about the policies and your needs and makes everything easy to understand. In a world where people are just trying to take your money, Jeff is a breath of fresh air and you can tell he doesn't just care about you as a customer but he wants you to be projected as a person. I know I haven't made it easy for Jeff but he has been nothing but polite and helpful throughout our entire time together. I could not recommend him more."
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Eva Williams

February 28, 2024

5  out of  5 rating by Eva Williams
"Great service, patient and kind, glad to give my business and will recommend to others."
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February 28, 2024

5  out of  5 rating by Suzanne
"Good service"
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Mike Cumming

February 2, 2024

3  out of  5 rating by Mike Cumming
"Very helpful and fast to reply. Jeff is a good agent. I just wish he had more options and shoped around more and tried to get better rates"
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Jacquelin Smith

August 31, 2023

5  out of  5 rating by Jacquelin Smith
"Mr. McKinney is very personable and proficient. I have been working with him for a year. His expertise has put me at ease. Not only will I recommend him to others but I absolutely look forward to doing future business with him. You can always count on him to respond to your inquiries in a timely manner, even if you are unable to reach him immediately. I appreciate this young man and his team, and wish every business was as professional as his."
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Ben Hand

May 26, 2023

5  out of  5 rating by Ben Hand
"Jeff, Mike, and deanna are a very profession team. They take care of all my insurance needs very quickly. I recommend them if you want to save money on your insurance."
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May 25, 2023

5  out of  5 rating by tmg
"Excellent service"
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T. Bolden

May 20, 2023

5  out of  5 rating by T. Bolden
"Jeff is very informative & professional. Highly recommended for your insurance needs."
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Demetrius Williams

October 5, 2022

5  out of  5 rating by Demetrius Williams
"Very great to work with……"
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Dee Lee

September 28, 2022

5  out of  5 rating by Dee Lee
"I have been with State Farm for 32 years and they have always taken great care of me and my insurance needs. They insure every vehicle, my home, and my life insurance. They are always so helpful when I have a claim or just adding a new vehicle to my plan. I would highly recomend them to anyone that's looking for great insurance!!"
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Albert Jones

September 27, 2022

5  out of  5 rating by Albert Jones
"Everytime I had an issue, Mr Mc Kinney came through. Above and beyond the job if you ask me.. Very personable."
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Alene Vining

September 26, 2022

5  out of  5 rating by Alene Vining
"Been my agent for many many years. Never had any problems, always eager to help. They are great!!"
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Marcus Thompson

September 12, 2022

5  out of  5 rating by Marcus Thompson
"Jeff McKinney and Mike Primeau are very helpful and they go above and beyond on anything I need help with."
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David Hahn

August 4, 2022

5  out of  5 rating by David Hahn
"I've been dealing with Mr. McKenney for the past year due to 3 separate problems. All were handed with the expertise and speedy recovery in a positive way. I also had him to use his Rotary authority to sign some important papers. I've been a State Farm customer for over 50 years."
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Connie Tucker

August 3, 2022

5  out of  5 rating by Connie Tucker
"Jeff has been a great help to me over the years and I would recommend his services to others"
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Rusty Maddox

July 29, 2022

5  out of  5 rating by Rusty Maddox
"Jeff and his team have been very helpful and attentive to our inquiries and needs over the years. That is one reason we have multiple policies with State Farm."
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November 7, 2021

5  out of  5 rating by WILLIAM SHAFER
"My long time insurance agent. Has provided great service even though we have moved from Richmond to Lynchburg."
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Pamela Bryant

October 21, 2021

5  out of  5 rating by Pamela Bryant
"I have been with them for over 5 years and they are very responsive all the time. They actually show they care and are always helpful."
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Benjamin Warren

October 7, 2021

5  out of  5 rating by Benjamin Warren
"Worked with the team Jeff has in place here and they where detailed and responsive. Great people."
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Jamie Wilkins

September 2, 2019

5  out of  5 rating by Jamie Wilkins
"Great Customer Service"